Thinking about placing an order? Here are the Telf FAQ’s
Why purchase from Telf Promotional Products?
You will have peace-of-mind knowing that local industry experts are providing you with the best marketing solutions for your business. We will even come to you to show you the best products that will suit your business and your budget. We make the process easy from start to finish including allowing easy credit card payments.
What file format do I need to supply for printing?
For screen printing, pad-printing and laser engraving, you will need to provide your artwork as a Vector file with all “Type” (fonts/text) converted to “Outlines”. A vector file is usually an Adobe Illustrator EPS or AI file but there are some other Vector formats as well such as Corel Draw’s CRD file format. If you do not have a Vector file, you can send us a JPEG, PDF, GIF, PNG or BMP file & we will re-draw your artwork as a vector file at a small cost.
What file format do I need to supply for embroidery?
The creation of an embroidery machine file is a process called “embroidery design digitizing”. This is the process of translating a graphic design into embroidery machine readable data (stitch type, direction, density, colour changes & trims etc.), using specialized embroidery design software. We can accept any digital or hard copy of your artwork, which we will use as a template for the digitizing of the design. Charges are based on the degree of complexity and size of the design. We can provide a cost estimate once we have seen the design.
If I can’t get into your showroom, how can I see a sample of a product?
We are happy to send out samples, but as we have to purchase these from the manufacturers, we charge for these at a nominal rate, plus freight. If the samples are returned in their original condition to our designated address within an agreed period, we will credit the cost of these less freight and a small handling fee. If you proceed in placing an order, these charges are normally credited against your order.
What are your trading terms?
Our payment terms is strictly COD unless specified otherwise, please speak with our friendly sales team to discuss other alternatives if needed. The exception to this being large orders which incur a 50% deposit before order is placed and balance prior to delivery.
Do you have minimum quantities?
For any embroidered items, there are NO MINIMUM quantities. Most other products do have various minimum quantities, but these relate mainly to the costs of producing small quantities being uneconomical. As a rule of thumb, the lower the unit cost of an item, the higher the minimum quantity is likely to be. E.g. an item costing $1.00 may have a minimum order level of 250 units, whereas a $10.00 per unit cost item may be ordered from a minimum 20 units.
How long does it take to complete an order?
Certain items like embroidered or screen printed products can be produced very quickly usually around 5 working days for smaller quantities. Most other orders typically take between 5 and 15 working days to complete.
Can I supply my own goods for embroidery or printing?
Yes, provided of course that they are suitable for the decoration process that you would like. We are happy to discuss these options with you.
What if I need an order done urgently?
This is routine stuff for us. E.g. we have provided shirts with embroidered logo in as short a time as 24 hours and printed T-shirts within 32 hours! We frequently turn around promotional product orders in just a few days! Let us know your deadline. In most cases we are certain to be able to help.
What information do you need in order to send me a quotation?
We need to know the product code/description, as well as the quantities that you want a quote on. In addition, we need to know exactly what type of decoration/branding you require and in most cases we will need to see a visual of the proposed artwork. This is best done by emailing us a copy of the artwork. For quotation purposes, any artwork format will suffice.
How do I place an order?
Placing an order is very easy at Telf Products. Simply email us direct at firstname.lastname@example.org and include the following details,
- Quote details
- Business name
- contact details
- Product details
- Delivery address or pick up from Telf Promotional Products office/showroom
- Artwork for branding on items in correct file format
Once we have placed your order, we will email your Order Acknowledgment for your approval that will include all details of your order. As soon as you approve your Order Acknowledgment your order is confirmed with our suppliers or manufacturers.
What payment methods do you accept?
We accept Direct Bank Deposit, Credit Card and Eftpos
Thank you for considering Telf products and we look forward to helping you leave a lasting impression!